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Branded Email (5.0)

Overview

All emails sent from the platform come from noreply@cloudmore.com by default. To strengthen the portal's branding, you can send them from a company-specific address instead.

For example, emails can be sent from notifications@mycompany.com. Every interaction then reflects your brand identity.

Prepare your DNS

Before you set up a branded address, add Cloudmore to your domain's SPF record.

  1. Log in to the administrative console for your domain - Access the administrative console for your domain.

  2. Locate the DNS records page - Find the page where you update the DNS records. You may need to enable advanced settings.

  3. Update or create the SPF record

    1. If your domain already contains a TXT record for SPF, add include:_spf.cloudmore.com to the list. Example: v=spf1 include:example.com include:_spf.cloudmore.com ~all

    2. If not, create a TXT record containing the text: v=spf1 include:_spf.cloudmore.com ~all

  4. Save your changes - Save the changes to your DNS records.

Keep in mind that changes to DNS records may take up to 48 hours to update.

Setting up your Branded email address

Navigate to Settings > Branding and open the Branded email tab.

[SCREENSHOT] The Branding page, Branded email tab selected.

Cloudmore supports DomainKeys Identified Mail (DKIM) for branded emails. DKIM lets the recipient verify that an email claiming to come from your domain really was authorized by the domain owner. This makes branded emails less likely to be marked as spam.

  1. Enter your branded email address in the Branded email card.

  2. Click Start setup. The domain is created with SendGrid but is not verified yet.

  3. The Status shows Not verified. The email address is now locked, and the domain name cannot be changed.

Custom DKIM lets you enter a DKIM prefix of up to three letters or numbers. You might need this if your main DKIM key is already reserved for other purposes.

[SCREENSHOT] The Branded email card, address entered and status Not verified.

DNS records

The DNS records card lists the CNAME records you need to create. Each row shows the Status, Host name, Type and Data.

Create each record in your domain's DNS, then return to this tab.

[SCREENSHOT] The DNS records card, a mix of verified and unverified rows.

Buttons on this tab

  • Start setup button - Creates the domain with SendGrid and locks the email address.

  • Verify button - Asks SendGrid to verify the domain against the DNS records.

  • Change email button - Opens a dialog to change the email address.

  • Delete domain button - Deletes the domain with SendGrid and reverts to the default view.

  • Delete Sendgrid data button - Removes the stored SendGrid data for this domain.

Verify the domain

Click Verify to ask SendGrid to verify the domain.

  • If successful, the status changes to verified against all records.

  • If unsuccessful, the Status column shows what was verified and what was rejected. An error message indicates what needs to be amended.

More information on domain authentication: SendGrid domain authentication